10 HELP DESK SPECIALIST
Job ID: 103761
Job Views: 81
Posted:
2012-02-08
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| Job Category: Information Technology |
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Location: Saudi Arabia , OUTSIDE Philippines
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| Employment Type: To Be Determined |
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| Salary: Negotiable |
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Job Description
RESPONSIBILITY
Frontline support liaison to the end user community.
Troubleshoot, analyze, prioritize, resolve and / or facilitiate issues to achieve a resolution for the clients.
Strong customer services skills are required
Receive requests for service via standard channels (email, telephone web etc.)
Troubleshoot and resolve issues on the initial call when possible. Utilize the internal knowledge base, experience and team resoures.
Escalate tickets to appropriate support groups when needed.
Document issue in Hlep Desk database.
QUALIFICATION
Diploma or higher in computer science, networking or software engineering. with a minimum of one year experience on a help desk, interacting with the customer base over the telephone. email, etc.
Technical Skills: encompass a general understanding of computers, both hardware and software, and an
understading microsoft applications.
Experience with email systems and basic understanding of networks is desired.
Good understanding of Windows XP/2003/win. 7/xx and MS 2003/07/10 office suite of products is a must.
Good Understanding of TCP/IP, VPN, DNS, DHCP and Email.
Good writter skills, with ability to record and transfer information that is received from the customer to the internal database, in a clear and concise manner.
Excellent verbal skills with the ability to interact with the customer over the telephone.
Understanding the customer needs, while responding in a professional and courteous manner.
Maintain Help Desk technical documentation.
CompTIA A+ or ITIL certification is preferred.
ALL INTERESTED APPLICANT PLEASE EMAIL YOUR UPDATED RESUME TO ro3@mgmrecruit.net for initial evaluation.
ALL APPLICANTS MUST BE IN THE PHILIPPINES.
FEEL FREE TO VISIT US IN OUR OFFICE AT 1352 GENERAL LUNA ST. PACO MANILA, (BESIDES PACO PARK)
FOR INQUIRY YOU MAY CALL OUR OFFICE AT 536-8681/82, OR CALL AND TEXT AT 0908 894 1604 / 09276578069
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Company Information
M.G.M. INTERNATIONAL RECRUITMENT SERVICES INC.
1352 Gen. Luna St. Paco Manila, Metro Manila
Phone: 5368681
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