Program Specific Trainer - Telco Account
Job ID: 103363
Job Views: 354
Posted:
2012-02-06
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| Job Category: Call Center |
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Location: Philippines Bonifacio Global City, Taguig City, Metro Manila
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| Employment Type: Full time |
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| Salary: Negotiable |
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Job Description
Responsibilities:
-Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as C3 policies and procedures.
-Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
-Partner with clients in curriculum design and modification. Develop associated supporting materials.
-Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
-Prepare lesson plans and course agenda for each training class.
-Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
-In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
-Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
-Any other duties and responsibilities assigned by management of the company.
Requirements:
-Candidate must possess at least a Bachelor's/College Degree , any field.
-Required language(s): English
-Must have Excellent oral and written communication skills at all levels of the organization
-At least 2 year(s) of instructing in an adult learning environment preferably in the Call Center experience or in a related field is required for this position.
-Candidates must have 2-4 yrs. experience specializing as a Call Center Trainer for a Telecommunications account
-Must have Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills.
-Candidate must be proficient in Microsoft Office applications including PowerPoint and Word
-Applicants must be willing to work in Bonifacio Global City, Taguig
-4 Full-Time positions available
Apply Online at: http://www.c3connect.com
Email us at: time4c3@c3connect.com
Contact us:
Trunk Line: 479.74.00
Globe: 0917.579.3333
Smart: 0908.879.3333
Walk in and Apply at:
C3/CustomerContactChannels' Recrutiment Office is located at 11th Floor Bonifacio One Technology Tower, 3030 Rizal Drive corner 31st Street, Bonifacio Global City, Taguig
From MRT Ayala, ride the Fort Bus West route, get off at Pancake House bus stop, cross 31st Street towards a building with a Blenz Coffee shop to reach Bonifacio One Technology Tower
[Landmarks: a building w/ Blenz Coffee, Toast box and KFC restaurant]
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Company Information
C3/CustomerContactChannels
11/F Bonifacion One Technology Tower, 3030 Rizal Drive corner 31st Street, Bonifacio Global City, Taguig City
Taguig Metro Manila Philippines
Contact Name: Anton Javier
Phone: 4797400
Web: www.c3connect.com
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