OPERATIONS SUPERVISOR - Day Shift Outbound Account
Job ID: 103358
Job Views: 355
Posted:
2012-02-06
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| Job Category: Call Center |
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Location: Philippines Bonifacio Global City, Taguig City, Metro Manila
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| Employment Type: Full time |
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| Salary: Negotiable |
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Job Description
Responsibilities:
-Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and C3 standards are adhered to.
-Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.
-Ensure that associates meet client expectations through the creation and implementation of written action plans.
-Resolve customer escalations.
-Responsible for upward and downward communication ensuring the flow of information, from contact center management and client to the associate and from the associate to contact center management and client
-Participate in associate selection and interviewing process.
-Provide on-the-job or up-training as necessary to enable associates to meet C3 and client expectations.
-Other duties and responsibilities assigned by management of the company.
Requirements:
-Candidate must possess at least a Bachelor's/College Degree, any field.
-At least 2 year(s) of working experience as an Outbound Sales Operations Supervisor in Call Center is required for this position
-Proficiency in working in a Windows-based computer environment
-Proficiency in Microsoft Office applications, especially MS Word and Excel
-Applicants must be willing to work in Bonifacio Global City.
-Excellent oral and written communication skills
-Strong organizational and interpersonal skills
-Schedule flexibility
-Analytical and problem-solving skills
-Strong ability to multitask
-Ability to function in a fast paced environment
-Dependability regarding completion of assignments and attendance
-Preference will be given to Supervisors w/ >3yrs. -Experience specializing in Outbound Sales Customer Service
-Full-Time positions available
Apply Online at: http://www.c3connect.com
Email us at: time4c3@c3connect.com
Contact us:
Trunk Line: 479.74.00
Globe: 0917.579.3333
Smart: 0908.879.3333
Walk in and Apply at:
C3/CustomerContactChannels' Recrutiment Office is located at 11th Floor Bonifacio One Technology Tower, 3030 Rizal Drive corner 31st Street, Bonifacio Global City, Taguig
From MRT Ayala, ride the Fort Bus West route, get off at Pancake House bus stop, cross 31st Street towards a building with a Blenz Coffee shop to reach Bonifacio One Technology Tower
[Landmarks: a building w/ Blenz Coffee, Toast box and KFC restaurant]
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Company Information
C3/CustomerContactChannels
11/F Bonifacion One Technology Tower, 3030 Rizal Drive corner 31st Street, Bonifacio Global City, Taguig City
Taguig Metro Manila Philippines
Contact Name: Anton Javier
Phone: 4797400
Web: www.c3connect.com
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